No hidden fees
Your money goes on rent and a protected deposit. Tenant admin fees are prohibited under the Tenant Fees Act 2019, and we do not charge them.
For tenants
Renting without the run-around.
Good tenants are the foundation of a good tenancy, and we treat them that way. Here is what you can expect from us.
Our end of the deal
Four things you can hold us to.
Repairs, properly handled
Report a repair once and track its progress. We log the issue, coordinate the appropriate contractor and keep you updated.
Deposits protected
Every deposit is registered with a government-approved scheme, and the confirmation is sent to you in writing.
Clear property standards
If we identify a concern about a property's condition or safety, we raise it with the landlord and explain what needs attention.
Moving in
From viewing to keys.
View it properly
Unhurried viewings. Open the cupboards, run the taps and ask whatever you need to ask.
Reference and reserve
Straightforward referencing with clear timelines. We tell you exactly what we need and when you will hear back.
Move in
Deposit protected, inventory completed together, and a direct number to call if something needs fixing.
Permitted payments
What you can and cannot be charged.
Under the Tenant Fees Act 2019 we cannot charge you an administration, referencing or renewal fee, and we do not. Our full published list of permitted payments, including holding and security deposits, is on one page.
Need a repair?
Report repairs through the tenant portal or call the office. Local tradespeople and clear timelines.
Report a repairLooking for a home?
Tell us what you need and we will be in touch when something suitable comes up. Our online listings are design demonstrations, not live instructions.
Register what you're looking for